Frequently asked questions
Are there shipping fees?
Yes, standard shipping and handling fee $6.00 per order. However, shipping charges will vary based total weight, delivery date, and delivery method. Orders will ship via UPS or USPS carrier. Orders required to ship by motor freight may incur an additional shipping charge. Shipping terms: FOB shipping point. Pillar Scientific does not ship products out of the continental United States.
Why is the product I ordered different in color than what I bought on the site?
Every effort is made to ensure accuracy in product images, descriptions, and pricing. However, due to occasional changes made by vendors, the physical appearance of items may change or vary in color from what is shown on-line. Pricing and product availability is subject to change. We assure the items you receive will satisfy all product specifications and requirements.
How fast is shipping?
Thousands of our best-selling products are always stocked and ready when you need them, so you don't have to wait for the items you use most. Items are shipped within 48 hours of ordering when order is received electronically or by phone prior to 1:00 PM EST. In-stock promise and 48-hour shipping time excludes exceptional order quantities which will be made available at lead time. Availability subject to change in the event of natural disaster or forces of nature affecting sourcing, shipping, or transportation may occur. Pillar Scientific will contact the customer directly to communicate the occurrence of such an event and provide alternative materials when available.
Packaging looked damaged on arrival. Can I get a return?
Pillar Scientific Supply does not ask for personal information or collect, gather, store, disclose or sell customer data to third parties. Pillar Scientific uses no cookies on its web site and does not track the movements of its customers. Security of personal information is extremely important to us and every effort is made to ensure customer confidentially. But please remember no method of transmission over the Internet, or method of electronic storage, is 100% secure. Where we strive to use commercially acceptable means to protect Personal Information, we cannot guarantee its absolute security.