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  • Are there shipping fees?
    For orders less than $100.00 (exclusive of tax), a $10.00 shipping fee will be added. However, orders in excess of $100.00 qualify for FREE standard ground shipping. It's important to note that Pillar Scientific does not ship outside the continental United States.
  • Why is the product I ordered different in color than what I bought on the site?
    At Pillar Scientific, we make every effort to ensure accuracy in product images, descriptions, and pricing on our online store. However, due to occasional changes made by vendors, the physical appearance of items may change or vary in color from what is shown online. Pricing and product availability are also subject to change. We assure our customers that the items they receive will satisfy all product specifications, and we are committed to providing the most up-to-date and accurate information possible. If you have any questions or concerns about specific products, please don't hesitate to contact our customer service team for assistance. We strive to provide transparency and reliability in all our offerings, and we are dedicated to ensuring customer satisfaction.
  • How fast is shipping?
    At Pillar Scientific, our in-stock promise ensures that hundreds of our best-selling products are always stocked and ready for immediate shipment. Orders received electronically or by phone prior to 1:00 PM EST will be shipped within 48 hours. However, exceptional order quantities may require additional time for processing and shipping. We are committed to providing our customers with timely access to the products they need most, and we strive to fulfill orders in a prompt and efficient manner.
  • Packaging looked damaged on arrival. Can I get a return?
    Yes, we accept product returns within 30 days of purchase. Items returned must be unused and in original packaging. To return an item for a refund, replacement, or credit, please email info@pillarscientific or call 405.524.7500 for a return authorization number and further instructions for return. We value the quality of our products and want to ensure your satisfaction with your purchase.
  • Privacy Policy
    Pillar Scientific places a high priority on the security and privacy of customer information. We do not ask for personal information or collect, gather, store, disclose, or sell customer data to third parties. Additionally, we do not use cookies on our website, and we do not track the movements of our customers. Every effort is made to ensure the security and privacy of personal information provided to us. This commitment to data security and privacy aligns with our dedication to providing a trustworthy and reliable experience for our customers.
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